Delivery & Returns

International Shipping

  • UK – Standard Shipping 2-3 days £3.95 (£2.00 for orders under £10.00)
  • UK – Next Day Shipping (Order placed before 1pm) £7.50
  • Jersey and Guernsey – Standard Shipping 2-3 days £7.50
  • Europe – Standard Shipping 3-5 days £12.50
  • USA and Canada – Standard Shipping 5-7 days £15.00
  • Australia and New Zealand – Standard Shipping 5-7 days £20.00
  • Rest of World – Standard Shipping 5-7 days £20.00

All orders will be delivered between 9am-5pm Monday to Friday using Royal Mail and require a signature upon delivery.

Orders placed on Saturday or Sunday will be despatched on Monday.

Next day orders must be placed before 1pm.

All UK orders over £100 will receive FREE SHIPPING.

All international orders are despatched on a DDU (Delivery Duty Unpaid) basis. Please see our full terms and conditions for more details.

Returns

FREE UK RETURNS & EXCHANGES

Should you wish to return or exchange an item within the UK, please email us at customercare@leadthewalk.com to request a prepaid returns label, re-package your item(s) securely and attach the returns label to the outside of your parcel. Please take your parcel into a local post office and obtain a proof of posting receipt. All non sale items must be returned within 14 days. All sale items must be returned within 7 days.

For international returns, please re-package your item(s) securely, take your parcel into a local post office and obtain a proof of posting receipt. International returns are not covered by our free returns policy and items must be returned to us within 14 days.

It is important that you obtain a proof of posting as we are not responsible for your parcel until it is returned to us.

Please note that SHAMPOOS, SHAMPOO BARS AND FRAGRANCES are non returnable.