Shipping and Returns

International Shipping

  • UK - Standard Shipping 2-3 days £3.95 (£2.00 for orders under £10.00)
  • UK - Next Day Shipping (Order placed before 1pm) £7.50
  • Jersey and Guernsey - Standard Shipping 2-3 days £7.50
  • Europe - Standard Shipping 3-5 days £12.50
  • USA and Canada - Standard Shipping 5-7 days £15.00
  • Australia and New Zealand - Standard Shipping 5-7 days £20.00
  • Rest of World - Standard Shipping 5-7 days £20.00

All orders will be delivered between 9am-5pm Monday to Friday using Royal Mail and require a signature upon delivery.

Orders placed on Saturday or Sunday will be despatched on Monday.

Next day orders must be placed before 1pm.

All UK orders over £100 will receive FREE SHIPPING.

All international orders are despatched on a DDU (Delivery Duty Unpaid) basis. Please see our full terms and conditions for more details.

********** LAST ORDER DATES FOR DELIVERY BEFORE CHRISTMAS **********

  • UK Standard Delivery Tuesday 18th December before 1pm (GMT)
  • UK Next Day Friday 21st December before 1pm (GMT)
  • Australia and New Zealand Monday -10th December before 1pm (GMT)
  • USA and Canada, Italy, Finland and Sweden - Thursday 13th December
  • Rest of Europe Europe Monday 17th December before 1pm (GMT)

**********************************************************************************************


Returns

FREE UK RETURNS & EXCHANGES

Should you wish to return or exchange an item within the UK, please email us at customercare@leadthewalk.com to request a prepaid returns label, re-package your item(s) securely and attach the returns label to the outside of your parcel. Please take your parcel into a local post office and obtain a proof of posting receipt. All items must be returned within 14 days.

For international returns, please re-package your item(s) securely, take your parcel into a local post office and obtain a proof of posting receipt. International returns are not covered by our free returns policy and items must be returned to us within 14 days.

It is important that you obtain a proof of posting as we are not responsible for your parcel until it is returned to us.

Please note that SHAMPOOS AND FRAGRANCES are non returnable.